CASE MANAGEMENT MODEL
Abound Communities has supported residents’ for 150+ years and prides itself on the values and mission that operates within the villages and Liscombe House.
These same values and mission have been infused within the Abound Communities Home Care Model. The Home Care services provided by Abound Communities currently operates under brokerage and partnership with Wongaburra Society.
The model of Home Care provided by Abound Communities is one of Full Case Management. You will be allocated a dedicated case manager who will conduct your ongoing care plan, budget reviews and facilitate your services and care. Resulting in you receiving the care and services you require based on your assessed care needs.
Each level of home care package provides a different subsidy amount. The funds are paid to the provider you choose. The subsidy contributes to the total cost of your service and care delivery. It is expected that you will contribute to the cost of your care in the form of an Income Tested Fee if you have been means assessed as capable.
ACCESSING A HOME CARE PACKAGE
There are 5 Steps involved and leading up to you receiving a Home Care Package:
Step 1 – Your Assessment
You or your nominated representative need to contact My Aged Care on 1800200422 or Jannette (Home Care Manager) 94331180. You will be asked for your Medicare number and your current health status, along with your medical history. Post this initial assessment, they will arrange for the Aged Care Assessment Team (ACAT) to complete a full assessment, either face to face or via telehealth.
Step 2 – Research your Options
Post your assessment, the ACAT assessor will develop a Plan. This will list the information regarding your health and their recommendation for services and your short-term and longterm goals.
Step 3 – Home Care Package Assigned
You will receive a letter from My Aged Care that you have been assigned a Home Care Package, the level of package that has been allocated to you and the referral number to provide Abound Communities
Step 4 – Home Care Agreement
You will need to provide Abound Communities with your 13-digit referral code that is listed on your approval letter from My Aged Care. After receiving this, Abound Communities will arrange for a face-to-face home visit, discuss with you the available Home Care Package Agreement, your rights and responsibilities as a consumer and the schedule of fees. You will be asked to sign two copies of each document. One copy will be provided to yourself, the other will be retained by Abound Communities.
Step 5 – Care and Services
You will be allocated a dedicated Case Manager, that will discuss with you your goals and assessed care needs. Post these discussions, your Case Manager will develop an individualised care plan and budget. The care plan and budget will list the services that will be funded by the home care package and provided to you. This will include the days, times and frequency of services. If your care needs change and you require different care and services, your Case Manager will complete a review of your care plan and budget. Your Home Care Package commences from the date you sign your agreement and your Care Plan and Budget can not be changed without your agreement.
APPROVED USE OF HOME CARE PACKAGE FUNDS
The approved use of Home Care Package funds are stipulated by The Aged Care Quality and Safety Commission. The current approved services and provisions are:
Personal Services: assistance with personal care activities such as bathing, toileting, dressing and undressing, mobility and communication
Nutrition, hydration, meal preparation and diet: assistance with preparing meals, including special diets for health, religious, cultural and other reasons, assistance with using utensils and assistance with eating
Continence Management: assistance in using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas
Mobility and Dexterity: Providing crutches, 4-wheel walkers, walking frames, walking sticks, hoists, bed rails, slide sheets, sheep skins, tri-pillows, pressure-relieving mattresses and assistance using these aids Nursing, allied health and therapy services: Speech therapy, podiatry, occupational therapy, physiotherapy, nursing servicesand assessments
Management of skin integrity: assistance with limb protectors,wound dressings and skin emollients. This includes nursing and clinical services to apply, assess and treatment plan.
Telehealth: video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care
Assistive technology: such as devices that assist mobility, communication and personal safety
Aids and equipment: particularly those that assist a person to perform daily living tasks can be purchased using funds from your package budget.
Dorothy Clayton has felt very much ‘at home’ since she moved into Braeside Park nine years ago. Now, Dorothy, the village’s volunteer pastoral care worker, tries to ensure that others also feel a sense of belonging in the Berwick village.